HOW TO ORDER CUSTOM IN-EAR MONITORS
Ordering Custom In-Ear Monitors is easy with Phonix - just follow these simple steps.
(For a more detailed explanation, we've written a blog post that outlines the process step by step.)
Design & Order
Start by visiting our in-ear monitor customizer. Design your perfect set of Custom In-Ear Monitors and place your order. After completing the checkout process, you will receive an order confirmation email outlining the next steps. The email will also include a link to our Impressions Guide. Your audiologist will need to follow this guide in order to cast your ear impressions to our specifications.
Download our Ear Impressions Guide
You'll use the three documents from this PDF in the remaining three steps.
Impressions Guide
Get Your Ear Impressions
Custom In-Ear Monitors require ear impressions. Find an Audiologist near you and schedule an appointment to get ear impressions done for custom in-ear monitors.
Take the Impression Guide to your appointment to ensure your ear impressions are taken to our standards.
Please note, the cost of your ear impressions must be paid directly to the Audiologist and cannot be billed to Phonix.
Email Us Photos
Email us photos of your new ear impressions following images on the Impressions Guide.
Taking clear photos from the angles outlined in the document is critical for our technicians to properly evaluate your impression.
Email your photos to impressions@phonix.com. You will receive a response in 2–3 business days.
Most audiologists can perform 3D scans of your impressions. This means you won't have to physically mail us your ear impressions; instead, you can simply email us the files of your 3D scans. If you have 3D scans of yours, please send them to us via email at impressions@phonixaudio.com
Ship Your Ear Impressions
Once your ear impressions are approved, you're ready to ship your ear impressions.
Complete and include the Impressions Packing Slip. This is critical for us to accurately and quickly match your ear impressions to your online order from step one.
Please note, we highly recommend using a shipping method that provides a tracking number (e.g., FedEx, UPS, DHL). Customers, both domestic and international, are responsible for all courier fees, import taxes, and/or customs charges where applicable. Phonix does not take responsibility for lost or stolen shipments before receipt has been confirmed by an official Phonix representative.
Please ship your ear impressions and Impressions Packing Slip to:
Allow up to one business day for processing after your ear impressions arrive at the Phonix lab. Once processed, you will receive a confirmation receipt of your ear impressions.